Do you ever give out merit awards, prizes for good customer service, or just a perk for being really good at the job? Well you should! And Julie Moore deserves all of the above. That girl is ALWAYS timely in her responses. We can send out an email to NAD and 9 times out of 10, she is the one who responds. You should at least buy her lunch today. Just saying. She makes your company look good!!!!!!
Elizabeth Sweeney, Sales, Trans 58
I just wanted to get back to you to let you know about my recent experience with Logistics Plus. As you know, I was expecting a critical delivery of 4 pallets this past Tuesday when I reached out to you for a tracking number. I was contacted by Logistics Plus the next day and they accepted full responsibility for messing things up on their end and they said they would do everything in their power to help me out. I was surprised to receive a message from them that I will be receiving the shipment the next day (Wednesday) and I was even more surprised when it actually showed up at 9am. WOW! Needless to say, the 4 pallets were the only thing on the truck! All companies make mistakes and do not always deliver to their standards. But very few companies these days put the customer’s needs first they way Logistic Plus did. In the big pitcher, they likely took a loss on this one delivery, but they so impressed me, I want them to work for us. I am expanding our business model to distribute turnkey solar kits across the country. Needless to say, Logistics Plus is now my first choice for a shipping partner. Please communicate my satisfaction with Logistics Plus to your shipping/logistics manager. Thank you.
Joseph Bates
V.P. Strategy & Business Development
3D Solar Energy
Jennifer (from Logistics Plus in Lexington, NC) has been handling the Hanes account for the last 8 years. She always does an exceptional job and goes above and beyond what is asked of her. She takes that extra step to provide 100% service to Hanesbrands. She is a pleasure to work with and I consider her part of the Hanesbrands team. Thank you, Jennifer for all you do to make our business successful! (Photo: Jennifer on left; Crissy on right)
Crissy Millsaps
Manager, International Trade-Export
Hanesbrands Inc.
Bhavna and the Logistics Plus international team in Dallas helped so much during the West Coast port shut downs. They gave a lot of time and attention to coordinating our container moves, taking into consideration move time and cost. We really appreciate their continued efforts and great service!
Customer Service Manager
Expolinc Corporation
(We were) previously aware of Logistics Plus and had LP quote our domestic trucking operations. We went in another direction on those quotes at that time as LP did not win the base cost battle. (We were) having difficulty with a carrier at the Port of L.A. not only with the issues of the labor dispute which were common to many, but also with the reliability of the information we were receiving. We engaged the help of the Logistics Plus Dallas office at that time and they did an outstanding job of helping us expedite material to a critical job site in Chile. (We are) also a company that does not always win the base cost battle, however we feel we offer a value proposition where due to efficiencies, product design and superior service we win on a “lowest cost of implementation” basis. Logistics Plus has shown (us) that LP offers a similar value proposition. Due to the great support, product knowledge and professionalism of your team we are currently wrapping up negotiations with LP to move what we anticipate will be 4,800 containers/180,000 tons of material through the Port of L.A. to our U.S. job sites in the coming year. There are additional opportunities I will be discussing with your team soon.
Director of Operations
Leading solar industry manufacturing company
The shipment you guys handled for us appears to have cleared customs in Nepal and our people there are working with the USDOJ to deploy. I wanted to send you a quick note to let you know we’re very thankful we were connected to you and Logistics Plus. Imad was flawless working with us on this shipment. He managed multiple personalities and functions and kept everyone informed. Our people from our Operations Coordinator to our Director of operations have such positive things to say about him, for example, he was working with our team in the west coast well after 5PM EST, Email and phone communication was extremely high on this sensitive shipment, and we reconfigured the pallet layout multiple times to dial in the best and fastest transport. We’re all truly happy working with you, and we hope to have more shipments to call you for. If you guys ever need a reference for any clients I’d be more than happy to provide one.
President and CEO
Western Shelter Systems