Seneca Mineral Company
Thanks to Logistics Plus for helping us deliver on our promise of prompt delivery to our customers! These 5 gallon pails of Alpine Ice Melt are headed to Iowa today!
Seneca Mineral Company
senecamineral.com
Global transportation industry supplier
I would just like to take a minute to express my great appreciation for the Trade Compliance team in Erie, PA. This team works very hard to make sure our field locations, which I am a part of, can operate quickly and efficiently when exporting material. More specifically, I work directly with Davorka Fulurija numerous times each week. Each time she is more than willing to take the time to help me with my requests, regardless of what it might require. I had previously tried to nominate her for an “Above and Beyond” but was informed that this was only a reward system utilized for our own employees, and could not be given to contractors. So, I wanted to reach out to you and express my gratitude and appreciation for Davorka and the immense amount of help she has offered me. Thank you.
General Operations Support Specialist
Global transportation industry supplier
TTM Technologies
Thank you to TTM Technologies for this wonderful surprise that came today for the Logistics Plus DFW team, and for recognizing our efforts in going above and beyond to meet your important deadline! We know you were in jeopardy of missing a deadline with your customer due to a repair that was needed; but we are glad we could avoid that from happening by helping you and your team tomorrow install parts in a master controller.
Dawn Fritche – Facility Manager
Logistics Plus Dallas-Fort Worth Warehouse
Alstom
Happy New Year! I just wanted to send along some positive feedback to you regarding the support we have received in the second half of 2016 from Josh Nkomo. Josh went above and beyond on multiple occasions to help us work through issues and meet deadlines on shipments to China. He always is responsive and maintains a positive attitude, which is very helpful on urgent shipments with many particular customer requirements.
Senior Project Manager
Alstom
Brown Box Ventures LLC
Thank you! You guys are great to work with. With 2016 being my first year in this business, you folks have been so easy to get along with and helpful to me as I “learn the ropes.”
Kevin Horton
Brown Box Ventures, LLC
(Amazon Seller)
www.brownboxventures.com
National/international awards company
I want to compliment one of your employees, Abby Perez. We are a national/international awards company. We sell plaques, trophies, acrylics, medals, etc. for every type of event from corporate awards to little league baseball/softball tournaments. We also supply many marathon races across the nation. We recently had an issue with receiving 18,500 medals for one of our major customers. The issue began with our container getting stuck in customs x-ray on the west coast. We’ve been through this before and understand the delay that it can cause (usually up to 5-7 days). Unfortunately for us, this delay ended up being two weeks; and once it made it onto the rail, it arrived in Dallas, TX. on Thanksgiving Day.
This is where Abby comes into play…not sure the exact timing, but she notified me about our container when it was still in California. Once we found out about the x-ray, I started to get a little concerned about getting the medals to my customer in Memphis, TN on time. Abby stayed on this shipment and gave me updates (as best as she could) basically every day. When we realized that everything pretty much shuts down for Thanksgiving, Abby suggested that we expedite our shipment from Dallas to us in Ottawa, KS, a great move on her part! Once she got approval, she began communicating with the forwarder in California, the warehouse in Dallas and the trucking firm to make sure everyone was on board to do whatever they could to make sure we got our shipment on time. The medals were released to the trucker just yesterday afternoon, and by 10:00 pm last night he was sitting at our warehouse to be unloaded.
Abby even texted me once an hour to give me updates where the truck was so we could facilitate things on a timely basis on my end (she even texted me while she was reading her 2-year old daughter a bed time story!). Our driver left at 11:30 pm last night and arrived in Memphis at 7:30 am this morning – an hour and half before our customer’s requested ETA time!
Because of her efforts and constant communication with me, what turned out to be a mission…did get accomplished! I deal with a lot of logistics people and have NEVER dealt with any one as compassionate about her job and taking care of their customer like Abby. I just want you to know how much our company appreciates all of her hard work…a pat on the back isn’t enough for this gal! 🙂
Director of inventory for a prominent national/international awards company