As part of an ongoing project, the Logistics Plus Indonesia team continues to make history by delivering cyclotrons to hospitals and healthcare facilities nationwide. In May 2024, Logistics Plus Indonesia became the first logistics company in the country to handle a cyclotron shipment and position it in the hospital. Cyclotrons are particle accelerators that use electromagnetic fields to accelerate charged particles to high speeds and energies. These machines are used to diagnose and treat cancer.
The highlights of the most recent cyclotron project can be seen in the video below or on the Logistics Plus YouTube Channel.
Third-party logistics (3PL) companies play a crucial role in the supply chain in today’s fast-paced and highly competitive market. Their ability to deliver exceptional customer experiences can significantly impact their clients’ success. Here’s how 3PL companies, like Logistics Plus, are elevating customer satisfaction through better service, transparency, and communication.
Superior Service
Reliability and Efficiency. Customers expect their shipments to be delivered on time and intact. 3PL companies can enhance reliability by investing in advanced tracking systems, optimizing routes, and maintaining a robust network of carriers. Logistics Plus has world-class technology platforms with multiple tracking options built-in, and our technology is supported by real logistics specialists who proactively keep shipments moving.
Customization and Flexibility. Offering tailored solutions to meet specific client needs can set a 3PL company apart. Whether it’s handling special packaging requirements, managing seasonal inventory fluctuations, or providing expedited shipping options, flexibility in the Logistics Plus network greatly enhances customer satisfaction.
Proactive Problem-Solving. Issues are inevitable in logistics, but how they are handled makes all the difference. Logistics Plus proactively addresses potential problems and provides quick, practical solutions that can turn a negative experience into a positive one. This proactive approach builds trust and loyalty with our customers (including our very first customer from 27+ years ago, who remains our customer today).
Transparency
Real-Time Tracking. Providing clients with real-time tracking information allows them to monitor their shipments and anticipate delivery times. This transparency reduces anxiety and builds confidence in the 3PL provider’s capabilities. Logistics Plus provides real-time tracking through APIs, ELDs, mobile apps, or global tracking sensors, supporting efficient operations, reducing delays, and ensuring that customers receive their products as promised.
Clear Pricing Structures. Transparent pricing models help clients understand what they are paying for and avoid unexpected costs. Logistics Plus provides transparent pricing models with detailed invoices and clear explanations of charges, which fosters trust and long-term partnerships.
Open Communication Channels. Maintaining open lines of communication ensures that clients are always informed about the status of their shipments. Logistics Plus provides direct access to its 24/7/365 logistics specialists, who provide regular updates to prevent misunderstandings and enhance the overall experience.
Effective Communication
Personalized Interactions. Personalizing communication makes clients feel valued and understood. Logistics Plus tailors its solutions to each client’s unique needs, ensuring communication adheres to what the client wants or needs to receive.
Feedback Mechanisms. Encouraging and acting on customer feedback demonstrates a commitment to continuous improvement. Logistics Plus uses open surveys and direct client input to help identify areas for enhancement and show clients that their opinions matter.
Educational Content. Providing clients with educational resources about logistics processes, industry trends, and best practices can empower them to make informed decisions. Logistics Plus monitors critical industry news and shares meaningful insights with its clients through newsletters, bulletins, and alerts. It also has an entire department available and devoted to training customers on important global trade compliance topics.
Conclusion
Logistics Plus delivers a customer experience that puts the ‘plus’ in logistics by focusing on superior service, transparency, and effective communication. Focusing on the strategies discussed above enhances satisfaction and builds long-term partnerships that drive business growth. Many 3PLs are moving more towards self-service and technology-only support models. However, in a world where customer expectations are continually rising, Logistics Plus is leveraging both technology and human capital to deliver award-winning solutions.
Logistics Plus proudly attended the 2024 National Defense Transportation Association (NDTA) and the U.S. Transportation Command (USTRANSCOM) Fall Meeting in St. Louis, Missouri, from October 7 to 10. The conference was attended by Blaine Kurtz, Michael Scally, and Andriy Blagovisniy.
The Logistics Plus team made several new connections and engaged with existing clients and transportation partners. The team also had the opportunity to meet the newly appointed Four-Star General, General Randall Reed, USAF, Commander of the U.S. Transportation Command.
Blaine Kurtz, Director – Military & Public Sector, commented on his experience at the conference. “The Fall Meeting was a great outlet for our team to connect with other logistics professionals and clients in the industry.” He added, “We look forward to utilizing our new connections and will be back next year!”
About the Fall Meeting
The Fall Meeting is a four-day annual event that brings together U.S. government, allies, industry, and academia logistics and transportation experts to build relationships, examine and discuss a wide range of topics, identify and solve challenges, and provide education and professional development with the opportunity for attendees to accomplish professional certification requirements.
Gretchen Blough, Customs Brokerage Manager for Logistics Plus (LP), was featured on the Business Spotlight program, which is produced in partnership with WPSE Money Radio. Business Spotlight is a monthly 30-minute program that airs regionally and streams globally.
In this month’s Logistics Plus segment, Gretchen discusses her background, recent appearances on NPR’s Marketplace program, important events impacting the logistics industry, and more.
You can listen to a replay of the interview on the Logistics Plus Podcasts page or by clicking below on our LP Radio channel on Spotify.
Logistics Plus (LP) Senior Vice President Gretchen Seth is an American Red Cross volunteer on their Disaster Assistance Team. For her latest Red Cross adventure, Gretchen was tasked with driving an Emergency Response Vehicle (ERV) from Lewistown, Pennsylvania, to Charlotte, North Carolina, to assist with the disaster relief efforts caused by Hurricane Helene. The story below is in Gretchen’s words.
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Hi all,
I thought you might be interested in my latest volunteer mission with the Red Cross. I am passionate about this organization’s work and grateful for the opportunity to tell people about it.
I responded to a request last Wednesday to move an emergency response vehicle (ERV) from central Pennsylvania down to North Carolina. After a lot of back-and-forth, I was finally released to go on Sunday.
I am currently deployed in Ashville, NC, providing meals and other support to those impacted by this tragedy. The news cycle has already moved on to Milton and other topics, but the damage in Ashville and MANY smaller communities is real and devastating.
We work out of the HQ office downtown and are staying in a staff shelter at a community college. There is NO running water in either location. There is no running water in many areas. Four separate water treatment plants have been completely destroyed. It will be weeks or even months before some people have service. The hospital down the street from our shelter has two tanker trucks at a time pumping water 24/7 just to keep them operational.
Even though there is electricity in growing amounts (there are power crews here from all over the country), very few things are open, so we have to hunt for fuel, food, and necessities in areas that are less affected.
We have been working very long days, but as time permits, I hope to give you a real picture of what is happening here.
Logistics Plus Customs Brokerage Manager Gretchen Blough appeared on NPR’s 9/25/24 and 10/4/24 editions of Marketplace to comment on how the East and Gulf Coast port strike would affect the economy. Gretchen described the bottlenecks caused by a strike, congestion fee charges, and alternate cargo options. Upon the strike’s conclusion, Gretchen reappeared on Marketplace to discuss the lasting implications and what would come next.
Marketplace® is a nonprofit news organization on a mission to raise the economic intelligence of the country. For more than 30 years, they have helped people become smarter about the economic forces that touch their daily lives through the unorthodox story, the casual conversation, and the unexpected angle on the news.
Third-party logistics (3PL) companies play a crucial role in the supply chain in today’s fast-paced and highly competitive market. Their ability to deliver exceptional customer experiences can significantly impact their clients’ success. Here’s how 3PL companies, like Logistics Plus, are elevating customer satisfaction through better service, transparency, and communication.
Logistics Plus proudly attended the 2024 National Defense Transportation Association 
Logistics Plus Customs Brokerage Manager 