by Scott Frederick | Nov 13, 2024 | Global Logistics Alerts
Economic Damage Cited as Reason to Intervene
Canada on Tuesday moved to end labor disputes at the country’s biggest ports, including Vancouver and Montreal, citing economic damage and the potential for driving away trading partners.
It was the second time in a few months that the Liberal government has stepped in to halt a dispute. In August it ordered an end to work stoppages at the country’s two largest railway companies.
https://www.reuters.com/world/americas/canada-moves-end-disputes-ports-vancouver-montreal-2024-11-12/
by Scott Frederick | Nov 11, 2024 | News
Logistics Plus Blends Business Investment with Humanitarian Support
By: Karen Torres, Executive Director, Business Magazine
Click to view/download a PDF of the full article.
Logistics Plus, Inc. (LP) is one of the fastest-growing, privately owned logistics providers in the world.
It is also a top 100 3PL company, a top freight brokerage and warehousing firm, a top technology developer, a unique solutions provider for key verticals, such as solar, data centers, and many others, and a certified Great Place to Work®.
But what truly distinguishes LP as a company to watch is its innovative solutions and extensive global network that are impacting both business investment and humanitarian support.
Over the past two and half years, LP has provided a critical lifeline to Ukraine in its rebuilding efforts as the war with Russia rages on. The company has donated and raised more than $1 million worth of relief but also has provided vital transportation and logistics support to assist with Ukraine’s infrastructure and economic stability.
LP’s support for Ukraine is driving meaningful impact on the global stage — a call to action for other businesses to continue to invest in and support the country as more safe zones are created.
“We’re trying to lead by example,” explains LP Founder and Chief Executive Officer Jim Berlin. “I call it the tip of the shovel. We’re willing to go in before others are willing to go in. If others see, maybe they’ll join in and start digging too.”
Click the on-page image to read the full article or click the URL here https://www.logisticsplus.com/wp-content/uploads/sites/26/2024/10/Global-Logistics-Leader-Rallies-Support-in-Rebuilding-Ukraine.pdf
by Scott Frederick | Nov 5, 2024 | Global Logistics Alerts
BC Employers Halt Operations After Union Strike Notice
Dock employers in British Columbia shut out workers Nov. 4 after a union’s strike notice, bringing trade to a halt across Canada’s busiest and third-busiest ports.
https://www.ttnews.com/articles/dockworker-lockout-canada
by Scott Frederick | Oct 21, 2024 | News
Third-party logistics (3PL) companies play a crucial role in the supply chain in today’s fast-paced and highly competitive market. Their ability to deliver exceptional customer experiences can significantly impact their clients’ success. Here’s how 3PL companies, like Logistics Plus, are elevating customer satisfaction through better service, transparency, and communication.
Superior Service
- Reliability and Efficiency. Customers expect their shipments to be delivered on time and intact. 3PL companies can enhance reliability by investing in advanced tracking systems, optimizing routes, and maintaining a robust network of carriers. Logistics Plus has world-class technology platforms with multiple tracking options built-in, and our technology is supported by real logistics specialists who proactively keep shipments moving.
- Customization and Flexibility. Offering tailored solutions to meet specific client needs can set a 3PL company apart. Whether it’s handling special packaging requirements, managing seasonal inventory fluctuations, or providing expedited shipping options, flexibility in the Logistics Plus network greatly enhances customer satisfaction.
- Proactive Problem-Solving. Issues are inevitable in logistics, but how they are handled makes all the difference. Logistics Plus proactively addresses potential problems and provides quick, practical solutions that can turn a negative experience into a positive one. This proactive approach builds trust and loyalty with our customers (including our very first customer from 27+ years ago, who remains our customer today).
Transparency
- Real-Time Tracking. Providing clients with real-time tracking information allows them to monitor their shipments and anticipate delivery times. This transparency reduces anxiety and builds confidence in the 3PL provider’s capabilities. Logistics Plus provides real-time tracking through APIs, ELDs, mobile apps, or global tracking sensors, supporting efficient operations, reducing delays, and ensuring that customers receive their products as promised.
- Clear Pricing Structures. Transparent pricing models help clients understand what they are paying for and avoid unexpected costs. Logistics Plus provides transparent pricing models with detailed invoices and clear explanations of charges, which fosters trust and long-term partnerships.
- Open Communication Channels. Maintaining open lines of communication ensures that clients are always informed about the status of their shipments. Logistics Plus provides direct access to its 24/7/365 logistics specialists, who provide regular updates to prevent misunderstandings and enhance the overall experience.
Effective Communication
- Personalized Interactions. Personalizing communication makes clients feel valued and understood. Logistics Plus tailors its solutions to each client’s unique needs, ensuring communication adheres to what the client wants or needs to receive.
- Feedback Mechanisms. Encouraging and acting on customer feedback demonstrates a commitment to continuous improvement. Logistics Plus uses open surveys and direct client input to help identify areas for enhancement and show clients that their opinions matter.
- Educational Content. Providing clients with educational resources about logistics processes, industry trends, and best practices can empower them to make informed decisions. Logistics Plus monitors critical industry news and shares meaningful insights with its clients through newsletters, bulletins, and alerts. It also has an entire department available and devoted to training customers on important global trade compliance topics.
Conclusion
Logistics Plus delivers a customer experience that puts the ‘plus’ in logistics by focusing on superior service, transparency, and effective communication. Focusing on the strategies discussed above enhances satisfaction and builds long-term partnerships that drive business growth. Many 3PLs are moving more towards self-service and technology-only support models. However, in a world where customer expectations are continually rising, Logistics Plus is leveraging both technology and human capital to deliver award-winning solutions.
