Thank you to the Logistics Plus (LP) customers and non-customers that recently responded to our “logistics survey” request. Your feedback is extremely helpful and will allow us to examine some of our services and processes to make improvements where we can. While we cannot share all of the results or individual details, here are a few high-level insights from the survey:
80% of the respondents were LP customers; 20% were non-customers- Half of the respondents were manufacturers, while the other half were mostly retailers and distributors
- Almost all respondents require domestic trucking services, and nearly half require international freight services
- Customers gave LP an average overall satisfaction rating of 8.8 on a scale of 1-10 (with 10 being most satisfied) – a great score (but always room for improvement)
- Half of LP customers, frequently or occasionally, log in to our eShipPlus or eWorldPlus freight management tools
- The majority of LP customers would enthusiastically recommend our services to other businesses (we had a Net Promoter Score (NPS) of 64 which is fantastic!)
- Among non-customers, the most cited reason for not working with Logistics Plus is that current providers are doing a good job
- Nearly half of non-customer respondents indicated a possible openness to working with Logistics Plus in the future (Yay!)
That’s about all that we can share publicly at the moment. Thank you again to everyone who participated in our survey! If you missed out and still would like to share some feedback with us, feel free to send it to marketing@logisticsplus.com at any time. And if you have any upcoming shipments we can help you with, please let us know (just click the button below).
PS: Congratulations to Michael K. for being our random, lucky winner of a $100 Amazon gift card. We’ll be contacting you shortly.